Privacy Policy

At Towing Burbank, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. By accessing our website or requesting service, you consent to the practices described below.

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1. Information We Collect

When you use our website or services, we may collect the following information:

a. Personal Information

• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Vehicle details (make, model, license plate, etc.)

b. Usage Data

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Location data (if enabled)

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2. How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Communicate with you regarding your service request
• Improve our website and customer experience
• Respond to your inquiries or complaints
• Send updates, promotions, or service alerts (only with your consent)
• Maintain internal records for operational and legal purposes

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3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with trusted third parties in the following cases:

• With technicians or towing partners to fulfill your request
• With service providers who help maintain our website or communication tools
• To comply with legal obligations or law enforcement authorities
• During a business transfer, merger, or acquisition (you will be notified)

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4. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Secure web hosting
• Encrypted communication (SSL)
• Limited access to authorized personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your data as best as possible.

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5. Your Choices & Rights

You have the right to:

• Access or request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of promotional messages at any time

To exercise these rights, please contact us using the information below.

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6. Cookies & Tracking

Our website may use cookies or similar technologies to:

• Understand user behavior
• Improve performance and functionality
• Remember your preferences

You can adjust your browser settings to refuse cookies. However, this may impact your experience on our website.

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7. Links to Third-Party Sites

Our website may contain links to other websites or services. We are not responsible for the content or privacy practices of third-party websites. We recommend reviewing their privacy policies before submitting any information.

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8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can delete it.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services implies your acceptance of any changes.

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Thank you for trusting Towing Burbank. Your privacy is our priority.